Privacy Policy

Cross Timbers Cleaning ("we," "us," or "our") operates crosstimbersclean.com. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

Information You Provide

When you request a quote or book a service, we collect:

• Your name, email address, and phone number
• Your home's address and physical characteristics (square footage, bedrooms, bathrooms)
• Your preferred service type, schedule, and any special instructions

Information Collected Automatically

When you visit our website, we automatically collect:

• Session data: a unique session identifier stored in a first-party cookie (ctc_session) to track pages visited and connect your browsing session to any booking request you submit
• Page views: which pages you visit and when
• Traffic source: the referrer URL and any UTM campaign parameters in the link you clicked to reach our site
• IP address hash: a one-way cryptographic hash of your IP address — the raw IP address is never stored
• Browser and device information: your browser's user-agent string

Google Analytics

We use Google Analytics (via Google tag) to understand aggregate traffic patterns. Google Analytics may set its own cookies. Refer to Google's Privacy Policy for details on how Google handles this data.

2. How We Use Your Information

• To provide our services: confirm bookings, schedule visits, and follow up with you
• To improve our marketing: understand which channels are driving bookings so we can invest in the right advertising
• To operate and improve our website: understand usage patterns and diagnose technical issues

3. Cookies

We use one first-party cookie:

• ctc_session — a random unique identifier that persists for 30 days. This cookie is HttpOnly (inaccessible to JavaScript) and is used only for internal traffic attribution. It does not contain any personally identifiable information.

You may disable cookies in your browser settings. Doing so will not affect your ability to use our website or request a quote, but it will prevent us from attributing your visit to its traffic source.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with:

• Service providers who help us operate our business (e.g., email delivery, website hosting), under confidentiality obligations
• Law enforcement or government authorities when required by law

5. Data Retention

We retain booking information for as long as necessary to provide our services and fulfill legal obligations. Anonymous session and page view data is retained for up to 24 months for analytics purposes.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time.

7. Security

We take reasonable technical measures to protect your information. IP addresses are stored only as one-way cryptographic hashes and cannot be reversed. Booking information is stored on secured servers.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a new "last updated" date.

9. Contact

Questions about this policy? Contact us and we'll be happy to help.